Refund policy

At REFRESHINE LTD, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.

1. Return Period

Customers may request a return within 14 days from the date the order is delivered.

2. Return Eligibility

To be eligible for a return:

The product must be unused, undamaged, and in its original packaging.
All accessories, manuals, and packaging materials must be included.
Products showing signs of use, wear, or damage are not eligible for return.

3. Return Request Process

To initiate a return, please contact our customer support team at info@refreshine.com and provide:

Your order number
The reason for the return

Return requests without prior approval will not be accepted.

4. Return Shipping

Once your return request is approved, return instructions and the return address will be provided via email.
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
We are not responsible for items lost or damaged during return shipping.

5. Refunds

After the returned item is received and inspected:

Approved refunds will be issued to the original payment method.
Refunds are processed within 7–10 business days after inspection approval.

6. Defective or Incorrect Items

If your item arrives defective, damaged, or incorrect:

Please contact us within 48 hours of delivery with photo or video evidence.
We will cover the return shipping costs and provide a refund or replacement after approval.

7. Electronic Product Disclaimer

The Car Alarm Clock is an electronic product that includes lighting, sound, and USB-powered components.
For safety and quality reasons:

Used electronic products are not eligible for return or refund.
Returns are accepted only if the product is unused and in resalable condition.

8. Exclusions

Refunds or returns will not be provided for:

Damage caused by misuse, improper handling, drops, or liquid exposure
Products damaged due to incorrect power sources or adapters
Normal wear and tear after use

9. Shipping, Customs, and Taxes

Orders may be subject to import duties, taxes, or customs fees determined by local authorities.
These charges are the customer’s responsibility.
We are not responsible for delays caused by customs clearance processes.