Shipping policy

At REFRESHINE LTD, we are committed to delivering your orders safely, transparently, and within a reasonable timeframe. Please review our shipping policy carefully before placing an order.

Order Processing Time

Our products are carefully crafted, with certain components hand-assembled and individually tested to ensure proper functionality and quality.

Orders are processed and prepared for shipment within approximately 3–7 business days after payment confirmation.
During periods of high demand, processing times may be slightly extended.

Shipping & Delivery Time

Delivery times may vary depending on the selected shipping method and the destination country.

For our main markets, including Europe, the United Kingdom, the United States, and Canada, delivery typically takes 2–7 business days after dispatch.
For remote destinations, island countries, or regions with longer customs clearance procedures, delivery times may extend to 7–18 business days.

Shipping times are estimates and may be affected by factors beyond our control, including customs processing, carrier delays, weather conditions, or operational issues.

Shipping Methods & Costs

Available shipping methods are displayed during checkout.
Shipping costs are calculated automatically based on the selected shipping method and delivery address and are added to the total order amount at checkout.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email.
You can track your shipment using the carrier’s tracking system.

Please note that tracking updates may take 24–72 hours to appear after dispatch.

International Shipping, Customs & Taxes

We offer international shipping worldwide.

Customs duties, import taxes, VAT, and other local fees are not included in the product price or shipping cost.
These charges are determined by local authorities and are the sole responsibility of the recipient.
REFRESHINE LTD has no control over customs procedures and cannot predict or influence additional charges.

Failure to pay customs duties or refusal of delivery may result in the shipment being returned or destroyed by customs authorities. In such cases, refunds are not guaranteed.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

REFRESHINE LTD is not responsible for:

Delays,
Lost shipments,
Undelivered packages
caused by incorrect or incomplete address information.

Lost, Delayed, or Damaged Shipments

If your order is lost or arrives damaged during transit, please contact us at info.refreshine@gmail.com with your order number and supporting information.

We will initiate an investigation with the shipping carrier and assist you in finding a reasonable solution. However, REFRESHINE LTD is not responsible for delays caused by shipping carriers or customs authorities.